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To find out more about working for us visit www.voyagecare.com
Voyage Specialist Healthcare
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A specialist provider of person centred care services in the home

Person centred care is the cornerstone of every service delivered by Voyage Specialist Healthcare. We aim to work in partnership with our clients and develop realistic and achievable person centred care plans. We are honest with our clients about what we can achieve and we work hard to find a solution which works for them. Our aim is to develop the optimal balance between the non-clinical and clinical needs of our clients and always to provide a service which supports the life which our clients and their family members wish to lead.

Our person centred care approach

Our person centred care approach enables clients and their family members to become directly involved in defining the delivery of their service. Clients play a pivotal role in the delivery of their care and we encourage their involvement in a range of activities including:

  • Defining the person centred care package, service rotas and the profile of staff to be involved.
  • Interviewing candidates to ensure a suitable match with their requirements.
  • Input into the on-going assessment and review of staff.

Following completion of a person centred care plan, we formalise our approach to care through providing clients with a welcome pack.

We are devoted to improving our approach to delivering a person centred service and are committed to the `Making it Real Agenda’ which seeks to support organisations in the delivery of personalised care www.thinklocalactpersonal.org.uk.  Feedback from our monthly and annual client satisfaction audits have helped us to establish the following areas of progress which will help to develop our approach to delivering person centred care:

  • We are developing one page profiles of our staff which will help to establish a good match with our clients and their carers.
  • We have changed our care assessment documentation and care plans to include person centred approaches.
  • We will work with our staff and clients to develop a training session which emphasises the importance of person centred care.

To find out more about our approach to delivering person centred care or to understand how we can support your needs, please contact our dedicated care at home team on 01429 239 616.

What our clients say about Voyage Specialist Healthcare 92% of customers reported being highly satisfied or satisfied with Voyage specialist healthcare, (annual client survey).
Independent regulator

Voyage Care Voyage Specialist Healthcare is part of Voyage Care.

Voyage Care supports thousands of people with learning and physical disabilities, brain injuries, autism and other needs across England, Scotland and Wales.

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