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Voyage Specialist Healthcare
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Reliable and responsive complex home care

We recognise that we have a privileged role in supporting clients with who require complex home care support. We appreciate the sense of urgency that is required when mobilising new complex home care services and the importance of delivering person centred care plans in full. As an established provider of complex home care services we are able to reliably deliver our contracted hours and respond quickly to new referrals by implementing a structured resourcing procedure which includes:

  • Building excess healthcare assistant capacity for individual clients which safeguards service continuity and supports the mobilisation of new services.
  • Mobilising a rapid response team which provides additional emergency capacity to supplement our core care teams as well as supporting new services whilst additional carers are recruited and trained.
  • Utilising our national recruitment centre to increase the overall number of healthcare assistants required to deliver a stable ongoing service.

Our systematic approach to resourcing ensures that our clients and their families receive their complex home care from trusted and familiar healthcare assistants.

We also recognise that the clinical needs and family circumstances of our clients can change over time. We are always there to support our clients and ensure effective, ongoing responsive communication with them by:

  • Providing dedicated operational and clinical managers to oversee the delivery of care for each client.
  • Providing access to a 24, hour seven days per week on call operation.
  • Addressing issues and concerns highlighted within monthly client satisfaction audits.
What our clients say about Voyage Specialist Healthcare The staff do a brilliant job and really know how to look after my relative.
Independent regulator

Voyage Care Voyage Specialist Healthcare is part of Voyage Care.

Voyage Care supports thousands of people with learning and physical disabilities, brain injuries, autism and other needs across England, Scotland and Wales.

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